Home / FAQ


Have questions? We're here to help.

General Queries

1. How can I redeem a coupon from any store?

Customers must choose the Get code option and copy the coupon code in order to receive the discount via a coupon code. They will then be taken to the store website from there. To receive the discount, customers must paste the coupon code and select apply on the checkout page.

2. What differentiates a deal from a coupon?

To receive a discount, a coupon must be entered at the checkout page, whereas a deal is a reduction in price on a single product or a selection of products.

Cashback Related Queries

1. What is Pending or Confirmed Cashback?

Following a purchase, your cashback initially tracks as "Pending." Every website has a return/cancellation policy, which typically lasts between 30 and 60 days. The websites inform us of successful transactions after this time period is over. It may take 60 to 90 days to complete this. The status of your Cashback is then changed from "Pending" to "Confirmed" or "Cancelled."

2. How can I estimate the correct Cashback for any purchase?

You must visit a specific store page on the Cashaly website to do this. There, you will see a section labelled "CASHBACK RATES" with all the cashback information. If you are using our mobile website or Android app, look under the brand image for the "Cashback Rates" option. You will see a pop-up with all the cashback information when you click on it.

3. When can I raised the cashback query?

Customers can submit their questions regarding cashback issues after four days of placing order.

4. What is the New User or an Old User on the Cashaly website?

On the Cashaly website, new users are those who haven't signed up for that specific store or website, and old users are those who have already made a purchase on that particular store.

For example - We provide New User & Old User Cashback in the Nykaa store. The old user cashback will be available to individuals who have previously used the Nykaa website, whereas the new user cashback will be available to those who are brand-new to the Nykaa store.

Wallet Related Queries

1. Can I transfer my cashback amount to my Paytm Wallet?

Yes, Customer cashback amounts can be transferred from the Cashaly wallet to any Paytm wallet.

2. Does my Cashaly cashback amount have an expiration date?

No, you are free to keep your cashback in your Cashaly wallet for as long you want. For it, there is no hard deadline.

Other Queries

1. Do you have any more questions?

We firmly believe in offering our beloved customers only the best services. However, if you have any more questions or concerns, please let us know by sending an email to support@cashaly.com. Within 48 hours, our support staff will make every effort to respond to you.